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The lift system works perfectly and is a major attraction at our showroom
Love the product. Design engineering is impressive. Being my first install it was challenging, but I learned a lot and the next will be easier. Works well so far.
This is our second lift the first came out of the floor and second out of the foot of the bed. Both lifts operate flawlessly with little noise and a speedy and smooth up and down motion. Everything is constructed so well and balanced so perfectly you don't even feel the lift moving in the bed. I would recommend Nexus21 to any and all of my colleagues and business friends. Tech Source AV
your service and products are awesome work great and easy to install
Very professional and knowledgeable staff and customer service is awesome.
So far the best mounts in their categories.
Overall, very good! Of course there will always be a minor glitch when dealing with three parties - the manufacturer, the cabinet maker, and the consumer - but what few arose were quickly addressed without fail. Great experience.
The experience I had with Nexus 21 was nothing short of amazing. From the customer service to the product itself, everything was incredible. Thank you!
Excellent information and product support
Overall been very happy with just our initial purchase of the over the TV pull down mount. It seemed very well built and installation of recessed box was pretty easy and straight forward. However the soundbar mount add on, was no good with the recessed version. When you attached the soundbar mount, it keeps the TV further away from the wall because the brackets his the wall. Ended up just taking pieces from the kit and making my own. Otherwise, good so far.
Great, Went perfectly!!
Robust and stable construction, best I have seen.
Always a pleasure, Aaron is great to work with!!
Always quick and easy!
Had a problem with my lift. Service techs quickly assessed it and send parts I needed to get it up and running. Great service
Very professional and helpful. Very happy with the sustem. The only disappointing thing was I was told the RF system I got was supposed to be compatible with my RF Harmony remote. However, it doesn't work.
Your products and services are second to none.
My experience with your company, both customer service and product quality were just outstanding! Incorporating your lift systems into several of our furniture pieces was straight forward and very well laid out in your instructions. The quality of your lifts, and subsequently, our TV cabinets were received very well by our clients and designers alike. You make Premier Woodworks look that much better! Can't say enough good things about your company. Thanks, Bud Galland Premier Woodworks, Inc.
Easy to work with, almost like i can forget it once i hand it over to Nexus21 and ill be sure they get the job done correctly the first time.
We've had our lift for several months. It has been great. Quiet and works well. We did have a problem with the remote, but replaced it promptly. Keep on doing what you've been doing and you will have many happy clients.
Everyone was very helpful and the equipment is top notch.
It is a very well put together product that we look forward to selling more off.
It was very easy.
I have been very happy purchasing lifts from you. It is always easy and you guys have been very helpful.
Could'nt ask for anything better. Customer service was outstanding and very helpful. The lift I purchased is perfect.The tour of the of place was very cool and the beer was cold. Thanks guys.
My experience that I had was excellent. When I contacted your company, all of my questions were answered immediately, and after ordering the product it arrived very quickly. We have the product installed on site, and it appears to be working fine. I will have the tv installed in the next couple of months, and have a better idea of how well it will function with the TV installed. I am hoping that the owners like the product, so far they seem impressed.
Nexus21 is an amazing product that we have chosen for the quality and silence of of movement to be integrated into our high end furniture not just to reaise TVs but also for other creative applications such as raising headboards. With the nexus systems we are able to work with the tightest tolerances of 1mm = 1/32" On top of this you offer great service but to be fair I also have not been able to test that too much as I have had no problems in the 6 years using Nexus21.
Great! I've used many different lift brands over the years. I prefer to use Nexus 21 over all others. You make a superior product and have very helpful staff. Thanks!
An excellent product that has been enjoyed by us and admired by many visitors. Your customer service has been excellent! Stu McDonald
Excellent. It is great to buy from a company with real customer service. I called several times and my contractor called and got advise that allowed him to install the unit correctly the first time.
The Nexus 21 TV lift is terrific. It operates quietly and smoothly and was fairly easy to install. The tech support team is also very responsive to questions and concerns, and any that I had were quickly resolved. Well worth the price.
My experience with Nexus has been very favorable. Ryan was very helpful while answering my technical questions. The lift system was installed in a custom built-in oak cabinet that can be seen on Houzz's website link Mike Butlers Restorations. I am very satisfied with the Nexus Lift Systems quiet operation as well as the swivel feature that allows us to view the television from two different rooms. My wife is very pleased to see the television disappear behind a beautiful oak liqour cabinet.
Our purchase of the TV lift was handled very well by your staff. We installed it in our motorhome and are very, very happy with it. Thanks Norm L.
Your customer service was very helpful when I had questions regarding the mechanism and follow up was also good!
It was helpful
Service is great and you sell a fantastic product. Thank you!
Very committed to providing outstanding customer service!
I was very pleased with the order and support process for both of the TV lifts I have installed on yachts for clients. They work smoothly and flawlessly. They sell themselves when other boat owners see them on my clients boats.
Very good. Excellent service and assistance with anything we did. You guys even gave us a deeper discount on one of your products to help out one of our customers who had a failed lift product from a company that was no longer in business. That was awesome and we will be using you for all our lift projects moving forward! Did I forget to say the your product works great...!!!
Your customer service was excellent
At first I was hesitant to by from Nexus as I did not know who they were and I had just finished buying a tv lift that was really of poor quality. Although I spent twice the amount on the Nexus lift but it is easily 10 times better. This lift is quiet, raises smoothly, and DOES NOT TILT TO THE SIDE! The last lift I bought from a different company tilted to the side when you turned it in any direction and made the tv look lopsided. I bought the L45-S and I'm very happy with it and the customer service I received from Gianna. She was very helpful, answered all my questions and knowledge about the product. I would definitely recommend this brand to anyone looking for a TV lift. Thank you again Nexus21 for getting my tv lift to work perfectly! Henry
Excelent product althouugh it needed some modification to attach properly.
I purchased a L-45 lift. Nexus provided fabulous customer support both before and after my purchase. I am a semi-handy home-owner but I had to make sure this system would work for me before I even ordered it. I could always reach Nexus on the phone and they were able to answer all my questions. Once ordered, delivery was prompt and the lift was well-packaged with very detailed and understandable instructions. I installed this in an existing cabinet to lift a 65-inch curved TV. It works perfectly, and is almost completely silent and very smooth. I cut a hinged top into my solid oak cabinet that is 13" x 59" by five-quarter thick. This lift opens the hinged lid and raises the TV with no problem. We have been raising and lowering our television once or twice a day for 5 months so far. I love it and highly recommend a Nexus lift.
We had a great experience. Your company was very friendly and helpful and the product quality is great. Thank you.
Service could not have been better than it was from pricing to shipping.
After receiving a damaged shipment Nexus 21 immediately responded by fast tracking a replacement and upgrading the delivery to white glove. The working product was delivered in short order, arrived in perfect condition and has been working great ever since. Initially I was dismayed at the damaged product but the speed and professionalism in which it was dealt with and remedied, and the quality of the final product, once delivered, is such that I would totally recommend Nexus 21 to others. It sounds like the delivery problem is rare but even so its nice to do business with a company that puts the customer first and does everything they can to rectify problems as quickly and professionally as possible.
Very good people to work with, answered all our questions and very responsive to our needs
Great products and pricing. A dealer only store would be an awesome addition to make ordering easier.
You have some of the BEST customer service and follow up I've ever dealt with.
Excellent! The customer service is outstanding! We love the product!
Very friendly guys working there. Great lifts all in all
Great...Unfortunately, the cabinet is not finished...it will be soon and I will report back...Thank you...Jay
Our company has Had nothing but Great experiences and customer service from Nexus 21! I couldn't be happier with the relations we have developed! Thanks!
Highly focused on the requirements of dealers and home owners.
Company was very helpful with choosing the correct unit and rectified a quick issue after delivery. The product and customer service were both outstanding.
Great I think you are a very professional co. good customer service and a terrific product, a market leader.
Everything was wonderful, but even being in the business and working with my carpenter...we thought we could offer this as a service, but at the end of the project my carpenter said, "he was NOT interested in trying to install another unit". :-( I had to bring in a specialist to balance the unit. We have several parts left over we do not know where it goes? or what it is and on my things to do is to send you a photo and ask what this extra black plate is for?? might be or the speakers? I do not know. also, want to know when we use the lift, it drops to a certain point...the point I'd like the tv to be at, but it raises up to another point??? is this normal? yes, have some one call me. thanks
Everything was first class from the technical help to order the correct unit for our purpose to the delivery of the product.
Great product and great support!
We have been very pleased with your knowledgeable and friendly phone help, your products and service every time we have used your TV lifts. We have been using the Nexus 21 for years and have never had a single problem. We look forward to future projects with you.
It was comfortable and informative, and the product was up to the level of quality advertised.
We felt the product was acceptable and functioned well, however we did have to have missing pieces shipped to us two separate times as the unit came incomplete.
All I have to say is WOW. What an amazing product. We searched for a long time to find a TV lift like this one. Awesome customer service and support as well.
The best lifts we have ever used Very competitive pricing Exceptional customer service Thank you, Patrick Morgan
Great so far.
Good product, good sales people, relatively simple to install
Vey good. Good customer support. Product looks good.
Great product, delivered as promised , customer loves it.
Amazing people and an amazing product !!!!!!
You guys are great and so are the products. Thanks!
Anytime I have had to call for information our account representative has been Very Helpful and it has always been a good experience. I wish there were more companies who offered the same type of customer service.
Product works - guys great to work with
Installation was pain free and the system operates beautifully. It's quiet and smooth. We also like the way it can be stopped at any point in the cycle.
My experience with Nexus 21 was very good ,Chris Clarkson was very professional and knew his products.Being a first time dealer he was able to assist me in selecting the right lift for the project I was working on. I will continue to support Nexus 21 as a dealer and market your products. Thanks
Good product. I'm very happy with nexus 21. Working great
Only issue was the RF went bad in 1 year. But you sent me a new one and it is working fine. Things go bad sometimes. Very pleased with service and nice people. Mike
excellent prompt service and complete specific information replied to in full. Staff replaced a defective unit immediately. Product quality great. custom servie offered.
I have always had a good experience with Nexus 21. Thank you!
Great experience from start until finish! We now have the lift build into our newly renovated kitchen and out of the counter tops comes a montior via the Nexus system. Awesome!
It's quite amazing and unusual to see a business operate the way you do. From your service to the way your products operate and even the way your lifts are packaged, it's first class through and through. Nobody appreciates you more than I do.
So far the experience has been great!!! From my first inquiry to the purchase this has been a wonderful experience. The only thing needed to complete the process is to receive the final product to which the TV lift will be installed. The final product is being designed and constructed by a cousin of mine who is located out of state so the delay in obtaining the final product has nothing to do with NEXUS. I am expecting that the product will perform as expected so I am confident that the entire experience will be positive when I receive the finished product. Your customer service rep, Chris Clarkson, was extremely helpful in helping me to choose the correct unit and help me find the best pricing available. He was also very helpful in fowarding important installation instructions and product descriptions that have helped put my cousin at ease for this project. He has also reached out to my cousin to solicit any help he may require as the unit is being installed. Based on my experience, so far, I would recommend NEXUS very highly!!!
All went perfect Technical support was awesome
Great support love available control options
Everything was accurate on time straight to the point and for the most part above and beyond I really appreciate it
great machine. good directions, electronics and design.
Very good. Product is conversation piece and works well.
Every interaction with your company, from information to installation, has been a pleasure.
I was very pleased with the service and the product. My lift unit did fail after about a year but service was excellent and the warranty was even extended. I received a new unit at no charge and was able to reinstall it with telephone support. The unit is now working fine and I am a happy customer.
We are really happy we went with Nexus for our customer's lift. You can see and enjoy the quality. The radio remote is very classy and the engineering flawless. Customer service was fast and very helpful.
You have a GREAT product. Everything, down to the packaging and fasteners is top shelf. I built a custom cabinet for the lift and had absolutely no problems with the install. I sent a laudatory email to Sarah Stoffer after the installation was completed, but never heard back from her. Perhaps she is no longer with you.
Top notch service
You guys were extremely helpful. Ryan was friendly and had all the answers I needed to make this unit work within our parameters. I love your product and would definitely recommend it.
Mechanism is reliable and very quiet. The additional function of lower and raise automatically still need refinement. Mine does not go down because the voltage on the mechanism fluctuates hence I can not an appropriate voltage for it to go down effectively.
Great product and customer service period. What more can I say.
Overall good experience. The staff was friendly and knowledgeable. Will definitely use the company and products again for future projects.
I've had my system in use for over a year now and I'm extreme;y satisfied. It performs just how I had hoped.
Ryan is always very good to deal with. It is hopeful for us that we will be requiring 2 of your lifts as a result of his assistance. Cheers, Cam.
Solid customer service; easy trouble shooting; awesome product
Great!!! Great quality and customer service!!
I'm building a cool little getaway just outside of Charlestown SC. The place sits on a tidal creek surrounded by national Forrest. The view could not be what it is without Nexus 21! When finished, I'll send you guys a video. Easy to follow directions and great customer service.
Thanks to Tyler for being so helpful with my issues
All questions were answered promptly, openly, efficiently. Necessary parts shipment after the initial order was handled with the same expediency as the initial order - wonderful service.
Best experience so far. Very helpful people and the best warranty on their products. Very happy
GREAT!!! Great product - Beautiful workmanship and super quality of ... everything, including the shipping materials and packaging. Your product is so nice that I almost hated to cover it up with my custom built enclosure. Great Service and Support too. I stretched the size limits and put in a 49 inch SONY TV. If you would like photos, I'll send you some (Just email me). Gets rave reviews by everyone we show it to.
I bought the al-250 and the product could not be easier to install and it works beautifully!!!!!!! Thank you so much!
Very professional. Great understanding of our needs. Product works perfectly!
Great customer relations. Assembly instructions were not always intuitive. Detail feedback on the instructions was well-received by team
My experience with Nexus, through your representative was very positive. She was knowledgeable, articulate, reliable, and she wasn't at all intrusive in followups while I was still undecided. If I called to ask a question she was patient and thorough. By the way, the product you sent is excellent. It functions perfectly. Thank you.
Reps are very friendly and helpful.
Pretty good. You were responsive to my phone calls to help solve an issue and very accommodating and I've already recommended you to several friends
Always good and good tgexhnicsl support
It was great. And I appreciated the help. It turns out we have an older TV and the computer connections are now behind the lifting mechanism... that might be something to tell people to check for. Ultimately we'll get a new one and then will be able to blue tooth I think.
Superb experience throughout the ordering process. Swift response, on time delivery, quality product. Well done.
Very good. Product was excellent and technical support was exemplary.
Product is AWESOME!!!!
It was great. It was easier than I had expected to install in ceiling. The few questions I had were answered in a timely manner. My wife was very skeptical about the whole project, but when it was finished she was very impressed with the look.
Couldn't be happier. Aaron Townsley is probably the best, most "on it" sales rep with whom we have the pleasure of dealing.
they were beyond help-full , not often seen any more ! this was my first lift in a cabinet, worked perfect this unit was very high end . will use time and time again ! Thanks Scott Lewistown cabinet center , inc. Central Pa.
Patient and informative
Haven't installed the tv or tested it yet
It was very easy and great!
Fantastic service !!!!!!
I have had our lift for at least 3 years. I installed it myself and it was simple to install. The instructions were easy to manage and clear. I had one issue and called for help and the piece that was defective was replaced at no cost and was easy for me to fix. (Basically plug and play) If I ever get another lift, I will definitely get another Nexus system. I love it!! Thanks for the great product and support!
Product quality far exceeded my expectations. Customer support was outstanding
sales and support
Friendly helpful service with a thoughtful follow-up call to make sure things were working as promised. Pleasant experience.
No Problems. Good, pleasant service
Needed support for setting limits... Never got a return call or an email with the info
Very pleased with quality and ease of installation. Very quiet and smooth operation.
We found the experience pleasant - you were helpful and knowledgeable - and when there was an issue, you were able to take care of it promptly and professionally. Thank you
I was impressed with the equipment and the customer service quality. All excellent. I have installed two systems in the two homes I own, and referred you to my friends.
I had several questions about Nexus products. The team at Nexus were all very helpful and open. Email was answered promptly, conversations on the phone were professional and clear. Excellent customer service! The product itself is of very high quality, does exactly what was advertised and suits our needs very, very well. The quality of both the product and the team are the best sales campaign a company can have. I would recommend Nexus to a friend or colleague without hesitation.
Amazing.best customer support and team overall.
You guys were great! Excellent product and even better technical service. You guys guys made a few when we brought up a few things that could be improved and without asking, you implemented those changes directly into your manuals for future users/installers. Job well done!
Very thorough, both pre and post sale(thanks Aaron!)
This is a great product. The assembly manual is extremely well written and easy to follow. Even the packaging is well conceived making it difficult to get the various screws bolts, nuts etc. mixed up. The lift was everything I had hoped for.
The lift is very smooth and silent. However, it is very expensive for Canadians.
TV lift work great I our marine application.
Truly amazing customer service! Great, high quality TV lifts! The installation was easy and the lift has worked flawlessly! Thank you!
Everything was GREAT!
Great. Design and quality were excellent.
Professional dealings. Very responsive in shipping some missing hardware
Great consumer experience, support and a fantastic product
Great product and sales were excellent to deal with have shown product to many friends all very impressed
Great product, great service and fortunately I have not had the need for any type of technical support but I bet that would be great as well. Keep up the good work guys.
Very professional and honest about the quality and performance of the lift system. Exceeded my expectations. I am still thrilled with the system!
Excellent service! nice product. After receiving the parts we needed to make some changes to our order, Nexus took care of us with no questions asked.
I AM VERY VERY HAPPY WITH YOUR SERVICES.I HAVE HAD TWO PARTS THAT WENT BAD AND YOU REPLACED THEM RIGHT AWAY AT NO COST. THAT MEANS A LOT.I HAVE SHOWEN YOUR SYSTEM TO MANY OF OUR FRIENDS AND THEY ARE AMAZED.TWO OF THEM HAVE BOUGHT SYSTEMS AND INSTALLED THEM IN THEIR HOUSES. KEEP UP YHE GOOD WORK.
Always very helpful and a pleasure to work with.
Everyone that I was in contact with were extremely helpful, efficient with both time and knowledge. I was able to access the information that I needed to proceed with the planning of the cabinetry around the unit. The unit works wonderfully, client very happy with the end result. If pricing could be more available, I understand the reason for your methods, however when doing budgets prior to making final selections price availability on all units would be helpful.
very professional ,followed through with all phases of my project
You guys are great, i felt like it was buying from a long time friend. Easy shipping, transparant communication, good value and price. Thank you.
The Nexus 21 unit is working well and very much appreciated. We were pleased with the help from you when we were in the assembly set phase and the quality of this unit shows!
It was one of the easiest orders I have made in 3 years. Was handled very quickly and put the door the same day. Very satisfied
Sales process was good, delivery was good. Didn't need technical follow-up, which says a lot on documentation.
Awesome, it was an easy call, and the service was quick and easy. Thank you Tony
All transactions have been very pleasant. It is easy to order by e-mail or phone with a helpful staff. The best part, it's a great product
Great customer service!
positive experience needed some advice for a project and your input was invaluable
It Was fantastic all down the line from your great customer service to your awesome tech support. Lest we forget your company makes a great product.
One ward AMAZING !!!!!
The Nexus 21 team makes an amazing product. I was able to easily conceal my bedroom TV, installation was simple and took about a day. Would totally buy again!