Ten-Year Full Replacement Warranty

Nexus 21 TV lift systems are made to the highest standards of quality and we are proud to provide the best warranty in the industry: 10-years of full replacement coverage.


Step 1:

If you experience any problem with the lift system, call Nexus 21 Tech Support toll free at 1-800-293-5067.

Step 2:

A member of our Product Support Team will guide you through the reset process on the lift column and help identify the problem. Many times we are able to help fix the problem during the phone call.

Step 3:

In the event that you need a replacement part we will ship the parts to you right away, along with a pre-paid UPS return shipping label and a package for the defective part to be returned to our office. Nexus 21 will cover the shipping cost of the replacement part within the contiguous United States (excludes HI, AK and PR). Shipping costs for replacement parts shipped internationally will be covered up to a value of $50. Any additional shipping cost must be paid prior to shipping.

It’s that easy!

Note: Our systems are specifically engineered to be simple and easy to install and service. Most of the components are plug-and-play making any necessary replacement of parts very easy. Replacements of the main lift columns are extremely rare.


Nexus 21 warrants all its lift systems to be free from defects in material and workmanship for ten years from the date of purchase. The warranty includes all parts, motorized components, electronics and metal parts. If a Nexus 21 product proves to be defective in material or workmanship during the warranty period, Nexus 21 will replace the product free of charge. If the exact original purchase product is not available (due to upgraded designs or discontinuation of a model), the defective product will be replaced with a similar product of equal or greater value. The replacement part will then be covered by the balance of the time remaining on the customer’s original warranty.

The Nexus 21 Ten-Year Full Replacement Warranty does NOT cover: any product on which the serial number has been defaced, modified or removed; damage, deterioration or malfunction resulting from accident, misuse, neglect, power surges, fire, water, lightning or other acts of nature, unauthorized product modification, failure to follow instructions supplied with the Nexus 21 product, repair or attempted repair by anyone not authorized by Nexus 21, causes external to the product such as electric power fluctuations or failure, use of supplies or parts not meeting Nexus 21 specifications or any other cause which does not relate to a product defect.


TV Lift Cabinets:

Traditional, Danish Modern, Beaumont and Newport TV lift cabinets have 10 years of warranty coverage on the lift mechanism and 2 years of warranty coverage on the wood cabinet.