Nexus 21 warrants all systems to be free from defects in material and workmanship from the date of purchase until the end of the coverage period (shown below). The warranty includes all parts, motorized components, electronics and metal parts. If a Nexus 21 system or part proves to be defective in material or workmanship during the expressed warranty period, Nexus 21 will replace it free of charge. If the exact original purchase product is not available (due to upgraded designs or discontinuation of a model), the defective product will be replaced with a similar product of equal or greater value. The replacement will then be covered by the balance of the time remaining on the customer’s original warranty. A Nexus 21 product-support representative will determine whether a part or an entire system should be replaced.
Coverage periods for the warranty are as follows:
- All Nexus 21 motorized products (except Apex Motorized Wall Mount): 10 years
- Apex Motorized Wall Mount: 5 years
Commercial Use (including hospitality)
- All Nexus 21 motorized products (except Apex Motorized Wall Mount): 5 years
- Apex Motorized Wall Mount: 3 years
- Transcend manual over-mantel pull-down TV mount: 7 years
The Nexus 21 full-replacement warranty does NOT cover: any product on which the serial number has been defaced, modified or removed; damage, deterioration or malfunction resulting from accident, misuse, neglect, power surges, fire, water, lightning or other acts of nature; unauthorized product modification; failure to follow manufacturer’s recommended installation instructions supplied with the Nexus 21 system; repair or attempted repair by anyone not authorized by Nexus 21; causes external to the product such as electric power fluctuations or failure; use of supplies or parts not meeting Nexus 21 specifications or any other cause which does not relate to a product defect.
PLEASE NOTE: In order for any warranty claim to be covered fully under the outlined policy we will require the name, company name or contact information for the original purchaser of the product to qualify the claim. If the information requested cannot be supplied to us or located on file, replacement parts or systems may not be covered under warranty.