Nexus 21 warrants all products to be free from defects in material and workmanship for ten years from the date of purchase. The warranty includes all parts, motorized components, electronics and metal parts. If a Nexus 21 product proves to be defective in material or workmanship during the expressed warranty period, Nexus 21 will replace the product free of charge. If the exact original purchase product is not available (due to upgraded designs or discontinuation of a model), the defective product will be replaced with a similar product of equal or greater value. The replacement part will then be covered by the balance of the time remaining on the customer’s original warranty.
The Nexus 21 full-replacement warranty does NOT cover: any product on which the serial number has been defaced, modified or removed; damage, deterioration or malfunction resulting from accident, misuse, neglect, power surges, fire, water, lightning or other acts of nature, unauthorized product modification, failure to follow manufacturer’s recommended installation instructions supplied with the Nexus 21 product, repair or attempted repair by anyone not authorized by Nexus 21, causes external to the product such as electric power fluctuations or failure, use of supplies or parts not meeting Nexus 21 specifications or any other cause which does not relate to a product defect.
PLEASE NOTE: In order for any warranty claim to be covered fully under the outlined policy we will require the Name, Company Name or contact information for the original purchaser of the product to qualify the claim. If the information requested cannot be supplied, replacement parts may not be covered under warranty.