Frequently Asked Questions

Questions People Ask Before They Buy:

Nexus 21 makes the least expensive American-made lift systems. We work with many different types of customers, from professional integrators to large hospitality groups to small cabinet shops, and we have slightly different price structures for each group, which are suited to their needs. Because of this, our prices are not shown on this website. However, you can get a price from us quickly by calling or emailing us. Don’t worry – when you call no one will try to “hard sell” you. We enjoy spending time on the phone with our callers, and all questions are welcome.
Yes. All Nexus 21 lifts include everything you will need to mount and operate them, including motorized telescoping lift column, choice of remote control, wired backup switch, height limiter, cord control wrap, universal TV mounting bracket, mounting hardware, etc.
Yes. We provide the longest and most comprehensive warranty in the industry. Click here to check out the details.
Yes. Our system is compatible with all makes and models of flat panel TV. If you have an unusual model in mind, feel free to ask!
You can see all our lift models, shown with TV sizes, on this page: click here.
No. All Nexus 21 products are made in America, using American and European components. We offer customer service and technical support from right here in America. To get the most value for your money you should always ask where the lift system is made before you buy, and buy American.
The lifts that are made or assembled in China come with weak warranties (most are only 2 years and contain many limitations). Asian manufacturing in the area of motorization is still not advanced to same level of quality as American or European manufacturers. Further complicating the issue, the people you would contact for service (at the American company that sold you the Asian-made lift) are not the same people who manufacture the lift equipment. All Nexus 21 products are Made in America and come standard with a five year full-replacement warranty. We can do this because our products are made better and they last a lot longer. When you call Nexus 21, you are talking to the actual lift manufacturer so we can immediately provide all the support you need directly from our manufacturing facility in Arizona.
Those lift systems are overbuilt and overly complicated. They are based on technology that was used back when people wanted to lift big box-style TV’s. Our patented telescoping lift system was designed specifically for use with flat panel TV’s, so it is more efficient and costs less. But don’t let the lower price fool you – you are not getting any less value with our system. Nexus 21 lift systems are the most reliable in the industry and they provide great lifting power with quieter operation and faster extension than the others. We also offer the best warranty in the industry – five year full-replacement coverage.
Made in America
The “lift kits” sacrifice quality for lower price. They are usually made in China, so they have a very short, very limited warranty. Nexus 21’s patented lift systems are covered by a warranty that is longer and more comprehensive than the do-it-yourself lift kits, whose makers seek out the cheapest parts they can find in order to be able to say they offer you a complete package. Our motorized components, TV mounting brackets and electronics all meet a much higher standard of construction and performance. We build our products to last for years while the lift kits are designed to get as many sales as they can, as quickly as possible, with little thought for the durability of the product.

Integrated system – Not just a bunch of parts
Our systems are much easier to work with. All the components are tested together, and each set includes everything you need, without having to pick and choose parts and pieces, as with the lift kits. We invented and designed our lifts as complete systems that you just plug in and use.

More function, more features
We offer lifts with TV swivels, floating lid ability, and height-adjustable shelves for your DVD player or cable box, all of which are innovations that the lift kits do not offer.

Safety
All our models are UL recognized and feature safety software and anti-finger pinch technology. There are no exposed tracks, gears or scissors to catch fingers or cords.

Yes. There are many TV lift systems on the market that are not as safe as they should be. We realize that your #1 concern is safety for you and your loved ones. Please click here to see why we make the absolute safest TV lifts on the market.

Technical Questions:

No, we do not offer a motorized swivel function. There are several reasons, including reliability, cost and swivel speed. We have been told many stories by our clients about their experiences with motorized TV swivels. Our manual swivel mechanism is engineered to be simple and requires no maintenance. It is far less “breakable” than motorized swivels, which can be complicated and difficult to service. Another reason our manual swivel lifts are so popular is that they are the least expensive in the industry! Most of the others cost $3,500+! At less than half that price, Nexus 21 swivel lifts give you the best of both worlds with a super-smooth motorized lift and the ability to turn the TV for viewing from any direction. Finally, Nexus 21 swivel lifts are much faster than motorized swivels, which can take over 35 seconds to raise and then another 25 seconds to swivel! With our lifts you are able to put the TV into any angle you want (even all the way backwards) in just a second or two.
We have detailed diagrams on this website for all our lift models. Click here to see.
No, actually they are simple to install. We are constantly complimented by professional installers on how easy our lifting systems are to install and operate. We have deliberately engineered our lift systems to be both simple in design and flawless in function.
No, our lift systems do not force you to use a hinged lid! With Nexus 21 lift systems, you can use either lid style: floating or hinged. A floating lid is preferable to a hinged one because the hinges can detract from the look of the cabinet and the hinged lid must remain standing behind the TV, preventing TV swivel ability. Floating lids sit on top of the lift, move up and down with the TV and they can be cut to size so they are almost not even noticed. If you decide to use a hinged lid, be sure to order our optional Hinged-Top Guides, which are custom-designed to lift and lower your lid with a Nexus 21 lift system.
Nothing. All our swivel lifts feature an electronic cut off so the lift won’t run if the TV has not been turned back into the home position.

Ordering Questions:

Right away. We manufacture in advance so you won’t have to wait. All our models ship within two business days.
Call us. We are a friendly group that loves to help. Placing an order by phone is easy and only takes a few minutes.
There is no minimum purchase quantity. Some clients buy one at a time, some buy hundreds at a time. All orders are welcome, regardless of the quantity.
We accept all major credit cards. You can also send a check or a bank wire.

Shipping Questions:

For TV Lifts:
All Nexus 21 TV lift products are very compact, so we use UPS or UPS Worldship service for shipping.

For TV Lift Cabinets:
Our lift cabinets are shipped using a professional trucking company. You have the choice of whether you would like “Threshold” or “White Glove” delivery service. For more details, click here.

For TV Lifts:
3 to 5 business days, depending on where you are located.

For TV Lift Cabinets:
Our cabinets generally take 4 to 5 weeks to arrive (this includes production time), but we keep some of our cabinets in stock unfinished, so they can be stained in your choice of color and then ship much faster. If you want to know more, call us and we can let you know which models and sizes we have in stock at that time.

Yes. We ship through UPS Worldship or via a freight forwarder. Please call for details.