Frequently Asked Questions

Nexus 21 solutions come complete with everything required for installation of the lift as well as additional hardware for mounting of your screen. Watch this video for more information.

Our products are manufactured to the highest standards of quality and we are proud to provide the best and longest warranty in the industry: 10 years of full-replacement coverage.*

*Apex Motorized TV Wall Mount is covered by a 5-year, full-replacement warranty.

Any screen with a VESA-compatible mounting pattern will work with Nexus 21 lift systems.

Give us a call at 480-951-6885 or email [email protected], and a member of our Account-Management Team will be glad to consult you on your project. Office hours are:

Monday – Thursday, 7 a.m. – 4 p.m. PST
Friday, 7 a.m. – 2:30 p.m. PST

At Nexus 21, we engineer professional-grade motorized technology solutions, rather than mass-produced retail products. Our systems are built to last with the best warranty in the industry, and our solutions are the most cost-effective of any professional-grade manufacturer on the market.

We exclusively manufacture the lift mechanisms for each project, which does not include furniture (TV cabinets, dressers, bed frames, etc.).

Nexus 21 is solely the product manufacturer and is not directly involved in the installation process. We highly encourage that a local professional install each system. Nexus 21 Product Support is available every step of the way to answer questions that may come up during installation.

Nexus 21 products are suitable for outdoor installations when installed in a manner that protects the lift and its electrical components from direct water intrusion. Our products feature a durable powder-coated finish and corrosion-resistant materials, including stainless steel fasteners and hardware, making them well suited for a wide variety of outdoor applications.

Nexus 21 products are designed to operate in protected environments and are not waterproof. They should not be installed or operated in a manner that allows rain, wind-driven rain, standing water, wash-down, or other forms of direct water intrusion to reach the lift or its electrical components.

The most common outdoor installations are beneath covered patios or similar overhead structures. However, outdoor installations in other locations can also be successful when the surrounding enclosure is properly designed and constructed to prevent direct water intrusion.

For installations in coastal or marine environments, we recommend periodically inspecting the product and cleaning any accumulated salt or other environmental deposits from exposed surfaces. This simple maintenance helps maximize long-term appearance and performance.

If you have questions about a specific installation, please contact us for application guidance.

To ensure the best quality, our products are built to standard specifications and can’t be altered for individual applications. However, our systems can be used in an array of settings, providing a custom result with a standardized solution.

Our systems are designed with safety in mind, including:

  • “Breakaway” Floating-Lid Design
    Eliminates lid pinch points as the lift retracts.

  • Enclosed Design & Cable Management
    No exposed gears or tracks that could catch on clothing or hair.

  • Collision Detection
    Lift will stop and reverse if an obstruction is detected during travel.

  • Swivel Cutoff
    Lift won’t retract if the TV is swiveled away from its home position.

Take a look at this video for a full explanation of Nexus 21 safety features.

Nexus 21 Product Support is available by phone or email from our home office in Scottsdale, Arizona. Hours for support calls are:

Monday – Thursday, 7 a.m. – 4 p.m. PST
Friday, 7 a.m. – 2:30 p.m. PST
480-306-5462

After hours, please email us at [email protected].

Key specifications live at the bottom of each Nexus 21 product page, along with accessory options and diagrams. Detailed spec & data sheets are available upon request.

While all Nexus 21 products are motorized, our swivel mechanisms are operated manually. Our manual swivels are hand-built, safe and reliable over time.

Nexus 21 pop-up TV lifts and storage lifts have two lid-design options:

  1. Floating lid – The top cutout of the cabinet or other lid material travels up with – or “floats” above – the lift. Watch this video for more on floating lids.
  2. Hinged lid – The lid flips open as the lift extends, utilizing the Nexus 21 guide-bracket accessory. Check out this video for more on hinged lids.

Control options include RF, our Control System Integration Kit, which offers a combination of IR and Contact Closure, or IP.

Your lift can be integrated through Infrared by learning these hex codes to your control system, or your infrared remote.

Nexus 21 does business in 90+ countries worldwide.

Orders typically ship within 48 hours of payment. There are exceptions for some Nexus 21 products, so please reach out to your account manager for lead times on specific requests.

Nexus 21 accepts payment by Credit-Card Authorization, ACH and Wire Transfer.

Plans change, and it’s our goal to be flexible for our clients. All Nexus 21 products carry a money-back guarantee within 30 days of purchase, as long as they’re uninstalled and in the original packaging. See our full return policy here.