Of course this is a risk for us, so why do we do it? Because people just don’t send them back. They never have. We want you to see that if you are “on the fence” about trying our products that we will take the risk with you by providing this guarantee.
The only conditions are that you:
- Send it back in the original packaging and box.
- Get it back to us within 30 days of when you received the lift.
- Share your reason with us so we can improve our service.
NOTES: The 30-day money-back guarantee does not apply to any TV lift cabinets or to any product that we customized or special-build at the client’s request. Refunds are made 2 weeks from the date we receive a returned item, giving us time to test the equipment, re-stock it and process the refund.