Money-Back Guarantee

You will love our products, we guarantee it! In fact, we are so confident that we provide a full 30 day return period with every item we sell. During that time, if you want to send it back – for any reason – you get your money back.

HOW THE MONEY-BACK GUARANTEE WORKS:

  • The lift must be uninstalled and still in the original packaging.
  • Customers must contact Nexus 21 at 1-888-769-0914 to receive a Return Authorization Form. This form must be included with the return shipment so we can properly process the return and the refund. If the form is not present in the returned package, a refund may not be issued.
  • Customers are responsible for shipping charges to send the product back to us.

WHY WOULD WE MAKE THIS GUARANTEE?

We understand that plans can change. Nexus 21 wishes to remain as flexible as possible to help work with our customer’s needs. It is always our promise to provide each and every client with world-class support.

NOTES: The 30-day money-back guarantee does not apply to any product that we customized or special-built at the client’s request. Refunds are made 2 weeks from the date we receive a returned item, giving us time to test the equipment, re-stock it and process the refund.