Return Policy

Within 30 days of delivery:

Customers may return a Nexus 21 product(s) for any reason within 30 days of the date it is received for a full refund of the purchase price. Shipping charges associated with your order are not eligible for refund. To initiate a product-return request, please review the following conditions:

  • The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
  • The product must be returned in its original packaging to ensure it is not damaged during shipping.
  • Customers must call Nexus 21 and speak with a representative to initiate a return request.
  • All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
  • Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
  • Any Nexus 21 product that is received back and deemed unfit for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
  • Customers are responsible for shipping charges to send the product back to us.
  • All returns must be processed back to the original form of payment used in the purchase of the item(s).

Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A new set of packaging materials can be requested and the cost will be deducted from the refund amount.

After 30 days:

Returns received 30-60 days after the product has been delivered are not eligible for a full refund of the purchase price. All returns accepted back during this time frame will be subject to a restocking fee of 25% of the original purchase price. The following conditions apply to any returns received within this stated timeframe:

  • The product must be unused and complete. Full or partial assembly of the product may void eligibility for return.
  • The product must be returned in its original packaging to ensure it is not damaged during shipping.
  • Customers must call Nexus 21 and speak with a representative to initiate a return request.
  • All returns are subject to an inspection process by a member of Nexus 21 Product Support before a refund is issued.
  • Please allow a minimum of 2 weeks from the date the return is received for a refund to be processed.
  • Any Nexus 21 product that is received back and deemed unfit for resale or restock upon inspection due to installation or shipping damage will not be eligible for a full refund.
  • Customers are responsible for shipping charges to send the product back to us.
  • All returns must be processed back to the original form of payment used in the purchase of the item(s).

Nexus 21 ships each product encased in custom die-cut foam, which is purpose-engineered for vibration dampening to reduce any risks of shipping damage. It is mandated that all product returns be shipped back to Nexus 21 in their original packaging. If you do not have the original packaging, please contact Nexus 21 Product Support at 1-480-306-5462. A new set of packaging materials can be requested and the cost will be deducted from the refund amount.

Note: Nexus 21 will not accept return requests past 60 days of the product being delivered.

For questions or concerns regarding the Nexus 21 Return Policy, please contact our Product-Support Team directly at 1-480-306-5462 or by email at support@nexus21.com.